Practice Policies 

THINGS TO KNOW BEFORE MAKING APPOINTMENT 

• We provide medication management. 

• We treat adults and children (4 and up) located in the state of New Mexico.

• We Primarily provide in-person care. Telehealth may be offered in some situations at the provider's discretion. Our goal is to provide you with the highest quality care and in-person treatment is the best way to achieve this goal.

• We do not provide crisis management. In the event of an emergency or life-threatening situation during or outside of our normal business hours, please call 911 or go to the nearest emergency department.

• We will not prescribe any controlled substances unless you are first evaluated in-person by the provider.

APPOINTMENTS 

• Please provide us with at least 24-hour notice of appointment cancellation or rescheduling. This allows us to offer your spot to another client.

• There is a cancellation or no-show fee of $50 for patients who cancel less than 24 hours before an appointment or fail to attend their visit.

• Late arrival for an appointment may result in cancellation or rescheduling. You may choose to use the remainder of your time left in your appointment, if the provider deems it appropriate, however there is no appointment time extension.

• In emergency circumstances requiring changes to your appointment, please contact our office immediately. We will make an effort to accommodate requests, however, we cannot guarantee immediate rescheduling of missed appointments.

• Repeated missed appointments without notification may cause you to be discharged from the practice so that we can provide care to others.

Prescriptions and Refills

Our policy on medication is intended to maximize client health and safety. 

It is best for requests for changes in medications and refills on existing prescriptions to be handled during your scheduled office visit. Our provider will provide prescriptions to last until the next scheduled appointment. We urge you to schedule your follow-up appointment before you conclude your visit so that you do not run out of your medications. In situations where you must cancel your scheduled appointment for a valid reason, the provider may provide a bridge refill as a one-time courtesy. It may seem inconvenient, but best practice is to manage medications at the time of visit. We want to ensure that you are doing well, and you are getting the correct medications at the correct dose for you to feel your best.

Please keep up with your supply of medication to avoid running out. We are not equipped to handle emergent needs, so please plan ahead. 

The frequency of visits will be determined between you and the provider based on severity and complexity of your situation, current symptoms, types of medications being prescribed, and availability of additional support such as family, friends, or therapist. The frequency of visits can range from once a month (or more frequently if needed) until you are stable and feeling your best to once every 3 months once you are feeling better.

The provider may then provide prescriptions for  a maximum of 90 days at their discretion, Mindful Medication Management’s high standards of care require that a client is evaluated at least once every 90 days in order to receive psychotropic medication.

If a client has not been evaluated in 3 months, a follow up visit will be required to verify medication needs. Multiple no-shows or cancellations may lead to a denial of your refill request until you are evaluated during a scheduled appointment. 

**Please request refills when you have at least 5 days worth of 

medications on hand to avoid running out. Before you request a 

medication refill, contact your pharmacy, and ask them if refills are 

available. Often refills are authorized, you simply have to ask the 

pharmacy to fill the prescription.** 

REQUESTS FOR MEDICAL RECORDS

• All information on your chart is strictly confidential. A Release of Information (ROI) must be signed to have your patient records sent to another health care provider.

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