Frequently Asked Questions

Whether you have felt anxious, depressed, or other unpleasant symptoms for a long time or have short-term problems that you need help navigating, professional help may be warranted if you or a loved one experiences: 

∙Despite your efforts, including the help of family and friends, your 

symptoms don’t seem to be improving 

∙Increasing inability to cope with daily problems and activities 

∙Experiencing an extended period of sadness, irritability, or a sense of 

helplessness 

∙Extreme highs and lows in mood 

∙Thoughts of hurting yourself 

∙You find yourself excessively worrying, expecting the worst, or frequently on 

edge  

∙You find it especially difficult to concentrate or carry out tasks at school, 

work, or other everyday activities 

∙Unexplained physical problems, or misude of drugs/alcohol 

If you are a new patient, please fill out the New Patient Inquiry form and our staff will get back with you within 3 business days. 

For existing patients, you can contact us by text, phone or email to request an 

appointment. 

During our office hours, we are busy providing care to clients and may not answer calls.  If you reach voicemail, please leave a message that includes your name, a brief message, and a phone number. We will try to get back to you within 3 business days.

During your initial visit, we will be attentive to your concerns, evaluate your condition, gather any necessary information to address your concerns, and discuss your goals for treatment.  We will then determine if mental health medications are appropriate for you, discuss treatment options, and decide on a plan of care.  

Please come prepared with information on your past medical history, current diagnosis, and the name of your previous provider (if any). Please bring a list of past and current medications with dosage, date started, reason for taking it, and the provider who prescribed it. Please also bring in a list of all current medications. In order to safely prescribe medication for you, we need to have a complete and accurate list of medications you are taking.

Taking the time to complete the forms and questionnaires sent to you before your appointment will allow us to spend our time together focusing on your concerns and goals.

We do not prescribe controlled substances to clients who have not been evaluated in person.

We accept all major credit/debit cards for payment of copays, coinsurance, and self-pay. You are responsible for all copayments, coinsurance, deductibles, and fees.  Payment is due at the time services are rendered unless prior arrangements have been made.

Self-Pay Fee and Other Charges 

Initial visit: $250 

Follow up Visits: $150 

Late Cancellations and No-Show Fee: $50 

A 15% discount will be given for payments the same day of your appointment.

We are contracted with and will bill the following insurance plans

• Ambetter/Western Sky Commercial Exchange
• San Juan Regional Medical Center WebTPA
• HMA/Navajo Nation Insurance
• Jaynes Corporation/Imagine 360
• NAS/ Summit Administrative Services
• New Mexico Medicaid
• Western Sky Medicaid
• United Health Insurance

Insurance Plans Coming Soon.

• Presbyterian Medicaid
• Presbyterian Commercial
• Aetna
• Blue Cross Blue Shield New Mexico
• Cigna

Contact us if you have questions about billing your insurance.

If you late cancel or no show your initial evaluation, you may not be eligible to reschedule that appointment. We understand that emergency situations happen and unplanned events arise. Please be courteous and provide as much notice as possible if you cannot make it to your appointment. If you no show or late cancel 2 appointments you may be discharged from the practice.  

Requests for changes in medications and refills on existing prescriptions are best handled during your scheduled office visit. 

Our provider will provide enough medication to last until the next scheduled appointment. We urge you to schedule your follow-up appointment before you conclude your visit so that you do not run out of your medications. 

In situations where you must cancel your scheduled appointment for a valid reason, the provider may provide a bridge refill as a one-time courtesy. It may seem inconvenient, but best practice is to manage medications at the time of your visit. We want to ensure that you are doing well, and you are getting the correct medications at the correct dose for you to feel your best.

**We do not offer emergency or crisis mental health treatment. If you are experiencing a life threatening emergency please call 911 or go to your local emergency department.  If you are in mental health crisis please call or text the crisis lifeline at 988. ** 

We do not treat conditions we consider to be complex.  These situations will require an appropriate level of care and/or more significant support than we are able to provide. 

We do not offer therapy or counseling, but we will provide current clients with local resources for these services.